Terms of service
These Terms of Service apply to the use of the www.wandcases.com website owned by the wandcases brand and to orders placed through the website.
Users who visit www.wandcases.com, create an account, or place an order are deemed to have accepted these Terms of Service.
**1. General Information**
Brand: wandcases
Website: www.wandcases.com
Email: hello@wandcases.com
Sales Region: Türkiye
wandcases sells phone cases, phone accessories, and similar products online. wandcases reserves the right to modify, expand, or discontinue product categories in the future.
**2. Website Use**
Users agree to use the www.wandcases.com website in accordance with applicable laws, principles of good faith, and these Terms of Service.
Providing false information, using another person's information, engaging in activities that threaten system security, or using the website for spam, abuse, or fraudulent purposes is prohibited.
wandcases reserves the right to cancel orders, suspend memberships, or restrict user access in cases where it detects misuse, suspicious transactions, inaccurate information, fraud risk, or unlawful use.
**3. Membership and Guest Checkout**
Users may shop through the website by creating an account or as a guest without registering.
Users who create an account agree that the information they provide is accurate, current, and belongs to them. Users are responsible for maintaining the security of their account credentials and password.
The person using the account is responsible for all activities conducted through that account.
**4. Product Information**
wandcases exercises reasonable care to present product descriptions, images, prices, and stock information accurately.
However, product colors may differ slightly from the actual product due to screen settings, lighting conditions, or device differences.
For phone case orders, selecting the correct device model is the customer’s responsibility. wandcases cannot be held responsible if a product is incompatible with a device due to an incorrect model selection.
**5. Prices and Payment**
Unless otherwise stated, prices displayed on the website include VAT.
Payments are processed through partner payment providers and secure payment infrastructures. Credit card or debit card information is not directly stored by wandcases.
In the event of incorrect pricing, stock information, product descriptions, or technical errors, wandcases reserves the right to cancel the order and refund any collected payment to the customer.
**6. Order Creation and Right to Cancel**
Submitting an order does not necessarily mean that the order has been definitively accepted. Order processing depends on payment approval, stock availability, and verification of order details.
wandcases reserves the right to cancel orders due to insufficient stock, supply issues, pricing errors, technical issues, payment problems, suspicious transactions, inaccurate information, or operational reasons.
If an order is canceled, any payment collected will be refunded through the original payment method.
**7. Shipping and Delivery**
Unless otherwise stated, shipping costs are the responsibility of the customer and are displayed during checkout.
Delivery times may vary depending on order volume, product preparation processes, shipping carrier operations, public holidays, promotional periods, and force majeure events.
Detailed information regarding shipping and delivery is available in the Shipping and Delivery Policy.
**8. Returns and Withdrawal**
Return and refund processes are governed by the Return and Refund Policy available on the website.
In general, customers may request a return within 14 days of receiving the product. For distance sales, the statutory withdrawal period is generally 14 days.
Products that are custom-made, produced according to the customer’s specific request, or personalized with names, text, photos, custom designs, or other personal preferences may not be eligible for withdrawal or return. Under distance sales regulations, goods prepared according to the consumer’s requests or personal needs are generally considered exceptions to the right of withdrawal.
In cases of incorrect, incomplete, or defective product delivery, customers should contact wandcases at hello@wandcases.com.
**9. User Reviews and Content**
Users may share product reviews, ratings, photo reviews, or similar content.
Reviews, photos, and similar content shared by users may be used by wandcases on product pages, social media accounts, advertisements, and marketing materials.
Users agree that the content they share belongs to them, does not infringe the rights of third parties, and does not contain unlawful material.
wandcases reserves the right not to publish, edit, or remove content that includes insults, spam, fake reviews, misleading information, inappropriate content, violations of third-party rights, or content that may damage brand safety.
**10. Intellectual Property Rights**
The logo, brand name, designs, product images, texts, graphics, interface elements, promotional content, and all other content available on www.wandcases.com belong to wandcases or the respective rights holders.
Such content may not be copied, reproduced, modified, published, used for commercial purposes, or shared with third parties without authorization.
Any use of website content without the written consent of wandcases is unlawful.
**11. Limitation of Liability**
wandcases does not guarantee that the website will be uninterrupted, error-free, or continuously available.
Unless caused by its own fault, wandcases shall not be held liable for disruptions arising from technical failures, maintenance work, internet infrastructure issues, payment provider problems, shipping carrier delays, or force majeure events.
Customers are responsible for providing accurate order, delivery, and billing information. wandcases shall not be held responsible for delivery delays or incorrect deliveries resulting from inaccurate or incomplete information provided by the customer.
**12. Other Policies**
These Terms of Service apply together with the other policies and agreements available on the website:
- Privacy Policy
- Return and Refund Policy
- Shipping and Delivery Policy
- Distance Sales Agreement
- Pre-Information Form
- KVKK Disclosure Statement
- Cookie Policy
By placing an order, the customer declares that they have read and accepted the relevant policies and agreements presented during the checkout process.
**13. Dispute Resolution**
Any disputes arising from these Terms of Service shall be governed by the laws of the Republic of Türkiye.
In the event of a dispute, consumers may apply to Consumer Arbitration Committees or Consumer Courts within the monetary limits specified by applicable legislation. The Ministry of Trade states that applications to Consumer Arbitration Committees may be submitted with a petition and supporting evidence, if any.
**14. Contact**
If you have any questions regarding these Terms of Service or the use of the website, you may contact us:
Email: hello@wandcases.com
Brand: wandcases
Website: www.wandcases.com
