Ön Bilgilendirme Formu

This Preliminary Information Form has been prepared to inform the buyer before placing an order for purchases made through the www.wandcases.com website.

1. Seller Information

Seller (trade name): WAND AKSESUAR TEKSTİL VE SANAYİ TİCARET LİMİTED ŞİRKETİ
Brand: WANDCASES
Registered office address: ATAKENT MAH. 221. SOK. ROTA OFFICE A BLOK. NO: 3/1/17 KÜÇÜKÇEKMECE / İSTANBUL
Email: hello@wandcases.com
Instagram: @wandcases
Website: www.wandcases.com

2. Buyer Information

The buyer information is the information provided by the buyer when placing the order and recorded in the relevant order.

3. Product Information

This form applies to phone cases, phone accessories and other products offered for sale by WANDCASES.

The name, device model, quantity, unit price, VAT amount, shipping fee, any discounts and total price of the ordered product or products are as shown in the order summary and on the payment screen.

All phone cases offered for sale by WANDCASES are prepared to order; they are not shipped from a stock of finished products. Production takes place after the order is received, according to the phone model and design selected by the buyer. Cases prepared specifically for an order in this way are, where they meet the conditions of the applicable legislation, considered goods prepared in line with the consumer's requests or personal needs.

The buyer should check the selected device model and product options before ordering. If a product sent in accordance with the ordered options does not fit the buyer's device because of the buyer's wrong selection, this is not an error attributable to the seller. For made-to-order cases within the statutory exception, a wrong selection does not give rise to a right of withdrawal. Statutory rights regarding defective goods are reserved.

4. Price and Payment Information

Unless stated otherwise, prices shown on www.wandcases.com include VAT. The total price including taxes and any delivery fee are shown at the payment step before the order is completed.

Payment may be made by credit card, debit card or other payment methods offered on the website. Payments are collected through the secure payment infrastructures used by the seller. Credit card or debit card details are not stored directly by the seller.

5. Preparation and Delivery Information

Orders are shipped within Türkiye through the carriers the seller works with.

Orders are generally prepared and handed over to the carrier within 1–5 business days. This is the preparation time; the transit time after handover to the carrier varies according to the delivery address and the carrier's operations.

The seller is obliged to fulfil the order within the committed period. Except for the statutory exception for goods prepared in line with the consumer's specific requests or needs, the delivery period cannot exceed thirty days. If the period is exceeded, the buyer's rights of termination and refund are reserved. The seller's statutory liability for loss and damage occurring until the product is delivered to the consumer continues.

The buyer should provide correct address and contact details. Delivery problems arising from these details, and any need for re-shipment, are assessed according to the specific circumstances and the applicable legislation; statutory withdrawal and defective-goods rights are reserved.

6. Right of Withdrawal Where the Statutory Exception Does Not Apply

This article applies to products and situations to which the withdrawal exception under the Distance Contracts Regulation does not apply. The exception for made-to-order cases is explained in Article 7.

For products to which the withdrawal exception does not apply, the buyer may withdraw from the contract within 14 days from the date on which the buyer or a third party designated by the buyer receives the product, without giving any reason and without paying any penalty. For orders in which several products are delivered separately, the period is calculated according to the delivery rules in the legislation. Notice of withdrawal may also be given before the product is delivered.

The withdrawal decision may be sent in writing to hello@wandcases.com or by any other durable medium accepted by the legislation. It is sufficient that the order and product concerned can be identified. An order number makes the process easier; stating a reason for the return or using a special form is not required. The validity of a withdrawal notice given in time does not depend on any separate approval by the seller. The provisions of the legislation on failure to provide proper information about the right of withdrawal are reserved.

Unless the seller offers to collect the product itself, the buyer should send the product back within 14 days of the withdrawal notice. The buyer may contact hello@wandcases.com for return shipping details; this contact does not create an approval requirement separate from the withdrawal notice.

The buyer is asked to pack the product together with any parts supplied with it so that it is not damaged in transit. The original packaging may be used if available; the fact that the packaging has been opened does not, on its own, remove the right of withdrawal. Changes resulting from use of the product in line with its function, technical specifications and instructions for use during the withdrawal period are not, on their own, a reason to refuse the return. Damage and deficiencies outside this scope are assessed on the specific circumstances, with statutory rights reserved.

7. Withdrawal Exception for Made-to-Order Cases and Order Changes

Under Article 15(1)(b) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for contracts concerning goods prepared in line with the consumer's requests or personal needs. WANDCASES cases prepared upon the buyer's order according to the selected phone model and design fall within this exception where the conditions of the applicable legislation are met. This production description relates to phone cases; it does not automatically apply to other products.

If cases within this scope have been produced in accordance with the selections in the order, returns or exchanges based on the right of withdrawal are not accepted on the grounds of changing one's mind or no longer wanting the product after ordering, not liking the selected design afterwards, selecting the wrong phone model, or selecting the wrong design, product type or product option. These terms do not remove statutory rights regarding wrongly shipped or defective products.

Orders are put into production as soon as possible. If production has not yet started, a cancellation or change request can be considered. Once production has started, it may not be possible to change the phone model, design, product type or other features.

If the buyer selects the wrong model, design or product option and the case is prepared in accordance with these selections, this is not a production or shipping error attributable to the seller. If the buyer notices a wrong selection, they may contact the seller; if production has not started, the possibility of a change is checked. If production has been completed, the seller may consider whether an alternative can be offered as a matter of customer satisfaction, beyond its statutory obligations.

8. Return Shipping Costs

Under the statutory right of withdrawal, no return cost is charged to the buyer when the carrier stated for returns in the preliminary information is used. If no return carrier has been stated in the preliminary information, no return cost is charged to the consumer either.

If the stated carrier has no branch where the buyer is located, the product is collected without any additional cost to the buyer. Where a different carrier needs to be used, the buyer may contact the seller about shipping options; costs are assessed according to the conditions in the legislation.

Costs arising from the exercise of statutory rights due to wrong, missing or defective products are not charged to the buyer. Any conditions that may separately be offered for a voluntary exchange do not replace the statutory withdrawal and defective-goods provisions.

9. Refund

For withdrawal after delivery, the refund is made within 14 days at the latest from the handover of the product to the carrier stated for returns in the preliminary information. If a carrier other than the one stated in advance is chosen, this period starts when the product reaches the seller. For withdrawal before delivery, the period is 14 days from the notice reaching the seller. The periods applicable where no return carrier has been stated, or in other special cases, are determined according to the relevant legislation.

In the event of full withdrawal, the payments collected, including any initial delivery cost, are refunded in a single payment, in a manner suited to the payment instrument the buyer used for the purchase and without any additional cost. No deduction is made under the name of restocking or payment processing fees.

For partial returns, the price actually paid for the returned products and the allocation of discounts in the order are taken as the basis. Participation in a campaign does not remove statutory return rights; a change in the free-shipping threshold due to a return is not used as grounds for an automatic deduction of outbound and return shipping. The buyer may request an explanation of the refund calculation.

The time it takes for the bank or payment institution to credit the amount to the buyer's account may vary. This does not change the seller's statutory obligations regarding the refund. For refund claims arising from defective goods, the relevant statutory periods apply.

10. Wrong, Damaged or Defective Products

The withdrawal exception for made-to-order production does not affect rights regarding defective goods under Turkish Consumer Protection Law No. 6502. The buyer may contact the seller if a different model or design is sent, there is a printing or production defect, the product is delivered damaged, faulty or incomplete, or the product does not have the essential features specified at the time of order.

Within the statutory conditions, the buyer may exercise the rights to withdraw from the contract by declaring readiness to return the product, to a price reduction in proportion to the defect, to free repair, or, where possible, to replacement with a non-defective product. The statutory conditions on the exercise and applicability of these rights are reserved. The review of the application does not leave the exercise of statutory rights to the seller's discretion.

The order number, a description and, if available, a photo or video make the review easier. The absence of a photo, video or carrier damage report does not, on its own, remove statutory rights. Claims regarding defective products are not limited to the general 14-day withdrawal period.

11. Invoice Information

The invoice for the order is issued in accordance with the applicable tax legislation and provided to the buyer by methods compliant with the legislation. The buyer is responsible for the accuracy of the billing details provided. In return or cancellation transactions, the necessary fiscal document procedures are carried out separately in accordance with the legislation.

12. Complaints and Applications

The buyer may send requests and complaints about orders, products, delivery, returns, payment or other matters to hello@wandcases.com.

In disputes, applications may be made to consumer arbitration committees in accordance with the monetary limits and relevant provisions in force on the date of application, and, where the statutory mediation requirement applies, to consumer courts after completing that process. Statutory provisions concerning the consumer's place of residence and the place where the transaction was made apply to territorial jurisdiction.

13. Nature of This Form

This form is intended to provide information before ordering about the product, the seller, payment, delivery, the right of withdrawal and its exceptions. Order-specific product and price information is assessed together with the order summary presented before the payment obligation arises. Statutory obligations relating to the provision and confirmation of preliminary information are reserved.

For detailed terms, please see the Distance Sales Contract and the Return & Exchange Policy.