Refund policy
1. Return Period
You may return products purchased through www.wandcases.com by submitting a return request within 14 days from the date you received the product.
Return requests submitted after the 14-day period may not be accepted.
2. Return Conditions
To be eligible for a return, the product must meet the following conditions:
- The product must be unused.
- The product must not be damaged.
- The product must not be scratched, broken, dirty, or deformed.
- The product must be in a condition suitable for resale.
- The product should, if possible, be returned with its original packaging and all accompanying parts.
- The return must include order information, an invoice, or the order number.
Returns of products that have been used, damaged, scratched, broken, dirty, or are otherwise unsuitable for resale may not be accepted.
3. Shipping Costs
Any shipping/delivery fee incurred during the order process is the responsibility of the customer.
For returns, the shipping cost arising from sending the returned item is also the responsibility of the customer to the extent permitted by applicable laws and regulations.
Unless an incorrect, incomplete, or defective product was delivered, the delivery service is considered fulfilled, and the shipping/delivery fee paid during the order process may not be refunded.
For returns, outbound and return shipping costs may be deducted from the refundable amount to the extent permitted by applicable laws and regulations.
4. Incorrect, Missing, or Defective Products
If you receive an incorrect, missing, or defective product, please contact us as soon as possible after receiving the item at hello@wandcases.com.
In such cases, photos or videos showing the condition of the product may be requested.
Where an incorrect, missing, or defective product has been delivered, the return/exchange process will be evaluated in a manner that does not impose additional shipping costs on the customer.
5. Restocking Fee
No restocking fee is charged for returns.
6. Final Sale Products
At present, there are no final sale products on wandcases.
Products that meet the return conditions may be returned under this policy.
7. How to Submit a Return Request
To submit a return request, you may contact us at:
hello@wandcases.com
Please include the following information in your return request:
- Full name
- Order number
- Email address used for the order
- Product you wish to return
- Reason for the return
- Any relevant photos or descriptions of the product, if applicable
After your return request has been reviewed, you will be informed about the return process.
8. Return Shipment
Once your return has been approved, the product must be sent to the address that will be provided to you.
A refund will not be initiated until the product has been received by us.
The customer is responsible for securely packaging the product to prevent damage during return shipping. wandcases cannot be held responsible for products damaged during transit.
9. Refund Process
After the returned product is received, it will be inspected.
If the product meets the return conditions, the refund will be issued using the payment method used for the original order.
Once the refund has been approved, the time required for the funds to appear in your account or on your card may vary depending on your bank or payment provider.
10. Situations Where a Return May Not Be Accepted
Returns may not be accepted in the following situations:
- The product has been used.
- The product has been damaged by the customer.
- The product is scratched, broken, dirty, or deformed.
- The product is not suitable for resale.
- The return period has expired.
- Order information cannot be verified.
- The product is returned incomplete or in an unsuitable manner.
11. Contact
For any questions regarding returns and refunds, you may contact us:
Email: hello@wandcases.com
Brand: wandcases
Website: www.wandcases.com
