Shipping policy
This Shipping and Delivery Policy applies to orders placed through www.wandcases.com, operated under the wandcases brand.
**1. Delivery Area**
Orders placed through wandcases are currently delivered within Türkiye only.
Available delivery areas may vary depending on the service network of the shipping carrier.
**2. Shipping Fees**
Shipping fees are the responsibility of the customer unless otherwise explicitly stated.
The shipping fee for the order is displayed during checkout and added to the order total.
wandcases reserves the right to offer free shipping, discounted shipping, or different shipping options as part of promotional campaigns during certain periods.
**3. Order Processing Time**
Orders are generally prepared and handed over to the shipping carrier within 1–5 business days.
Order processing times may vary depending on product demand, promotional periods, stock availability, personalized preparation processes, public holidays, and operational circumstances.
**4. Delivery Time**
Once the order has been handed over to the shipping carrier, delivery times may vary depending on the delivery address and the carrier’s operations.
wandcases is not directly responsible for delays caused by the shipping carrier. However, our customer support team will provide the necessary assistance and guidance regarding any issues that arise during the delivery process.
**5. Shipping Carrier**
Orders are shipped through shipping carriers partnered with wandcases.
The carrier used may vary depending on operational conditions, the delivery address, or seasonal agreements.
**6. Shipment Tracking**
Once your order has been handed over to the shipping carrier, tracking information may be provided to you via email, SMS, or the relevant order notification channel.
You can track the status of your shipment through the shipping carrier’s tracking system using the provided tracking information.
**7. Accuracy of Address Information**
It is the customer’s responsibility to provide accurate and complete delivery address, phone number, and contact information when placing an order.
wandcases is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or inaccurate address/contact information.
For this reason, we recommend reviewing your delivery information before completing your order.
**8. Undelivered Shipments**
If a shipment is returned to wandcases because the customer refuses to accept the package, is unavailable at the delivery address, fails to respond to delivery attempts by the shipping carrier, or provides an incorrect/incomplete address, any additional shipping costs incurred may be charged to the customer.
If reshipment is requested, the customer may be required to pay the reshipment shipping fee.
**9. Damaged Packages**
If you notice any crushing, tearing, water damage, opening, or other damage to the package upon delivery, we recommend requesting the shipping carrier’s representative to prepare a damage report before accepting the package.
In cases of damaged deliveries, you may contact us as soon as possible and, if possible, provide photographs of both the package and the product.
**10. Reporting Missing or Incorrect Products**
If you believe your order contains missing, incorrect, or defective products, please contact us within 48 hours of delivery.
For notifications:
hello@wandcases.com
To help expedite the process, please provide your order number, full name, and any available photos of the product or package.
**11. Return Shipments**
Procedures related to return shipments and return shipping fees are governed by the Return and Refund Policy available on the website.
For return requests other than those involving incorrect, missing, or defective products, shipping costs may be the responsibility of the customer in accordance with the applicable policy.
**12. Delays and Force Majeure**
Delivery times may be affected by public holidays, promotional periods, high order volumes, operational disruptions by shipping carriers, weather conditions, natural disasters, technical issues, government decisions, and other force majeure events.
In such cases, wandcases will make every reasonable effort to ensure that your order enters the delivery process as quickly as possible.
**13. Contact Information**
If you have any questions regarding shipping and delivery processes, you may contact us:
Email: hello@wandcases.com
Brand: wandcases
Website: www.wandcases.com
