KVKK Information Notice

This KVKK Information Notice explains how your personal data is processed during visits, membership, shopping, payment, shipping, invoicing, customer support, marketing and similar processes carried out through the WANDCASES website www.wandcases.com, in accordance with Turkish Personal Data Protection Law No. 6698 (KVKK).

Data controller (trade name): WAND AKSESUAR TEKSTİL VE SANAYİ TİCARET LİMİTED ŞİRKETİ
Brand: WANDCASES
Registered office address: ATAKENT MAH. 221. SOK. ROTA OFFICE A BLOK. NO: 3/1/17 KÜÇÜKÇEKMECE / İSTANBUL
Email: hello@wandcases.com
Instagram: @wandcases
Website: www.wandcases.com

1. Personal Data Processed

When you shop on www.wandcases.com, create an account, contact us or visit the website, the following personal data may be processed:

  • First and last name
  • Phone number
  • Email address
  • Delivery address
  • Billing address
  • Order information
  • Product preferences and purchase history
  • Payment transaction information
  • IP address
  • Device, browser and connection information
  • Cookie and analytics data
  • Customer support messages
  • Product reviews, ratings and, where applicable, user content including photos
  • Campaign, discount and marketing communication preferences

Your credit card and debit card details are not stored directly by WANDCASES. Payments are processed through the secure payment institutions we work with.

2. Purposes of Processing

Your personal data may be processed for the following purposes:

  • Receiving, preparing and delivering orders
  • Managing sales and after-sales support processes
  • Issuing invoices and e-Archive/e-Invoices and carrying out accounting procedures
  • Creating and managing membership accounts
  • Responding to customer requests, questions and complaints
  • Managing returns, cancellations, exchanges and withdrawals
  • Completing payments securely
  • Managing shipping and delivery processes
  • Preventing fraud, misuse and security risks
  • Improving the website experience
  • Developing products, campaigns and services
  • Publishing product reviews and user ratings
  • Fulfilling legal obligations
  • Sending campaign, discount, promotional, email, SMS or WhatsApp communications where you have given explicit consent
  • Carrying out advertising, remarketing, analytics and performance measurement activities

3. Method of Collection

Your personal data may be collected electronically through:

  • Orders placed on the website,
  • Membership forms,
  • Contact and support requests,
  • Payment and shipping processes,
  • Cookies and similar technologies,
  • Product reviews and user content,
  • Email, SMS, WhatsApp or similar communication channels.

4. Parties to Whom Personal Data May Be Transferred

Your personal data may be shared, to the extent necessary, with the following persons and organisations:

  • Payment institutions
  • Shipping companies
  • E-invoice/e-archive service providers
  • Technical infrastructure providers
  • Shopify and similar e-commerce infrastructure providers
  • Accounting, financial advisory and legal advisory service providers
  • Email, SMS, WhatsApp and customer communication service providers
  • Advertising and analytics service providers
  • Digital advertising/analytics platforms such as Meta, Google and TikTok
  • Authorised public institutions and organisations
  • Courts, enforcement offices and other competent official authorities

5. International Data Transfers

Although WANDCASES aims to operate in Türkiye, some of the technical infrastructure, e-commerce, advertising, analytics, payment and communication service providers used may be located abroad or may process data on servers abroad.

Your personal data may therefore be shared with service providers abroad, provided that this complies with the applicable legislation and the necessary security measures are taken.

6. Retention Period

Your personal data is retained for as long as necessary for the purposes of processing and within the statutory retention periods set out in the applicable legislation.

When the purpose of processing no longer exists or the statutory retention period expires, personal data is deleted, destroyed or anonymised.

7. Rights of the Data Subject

Under KVKK, you have the following rights regarding your personal data:

  • To learn whether your personal data is processed
  • To request information if it has been processed
  • To learn the purpose of processing and whether it is used in line with that purpose
  • To know the third parties to whom it is transferred in Türkiye or abroad
  • To request correction if it has been processed incompletely or inaccurately
  • To request deletion or destruction in accordance with the legislation
  • To request that the actions taken be notified to third parties to whom the data has been transferred
  • To object to a result against you arising from analysis exclusively by automated systems
  • To claim compensation for damage suffered due to unlawful processing

To exercise these rights, you can contact us at hello@wandcases.com.

8. Contact

For your KVKK requests and applications, you can contact us by email:

Data controller (trade name): WAND AKSESUAR TEKSTİL VE SANAYİ TİCARET LİMİTED ŞİRKETİ
Email: hello@wandcases.com
Instagram: @wandcases
Brand: WANDCASES
Website: www.wandcases.com